- Must have US Citizenship
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- Position Description:
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- To lead the operational side
of the Company -- aligning organization, strategy, budgets and
metrics with the strategic goals of the Company. This includes
managing existing departments for Manufacturing, Logistics, IT,
Engineering (post-sales customer service, installation, and training)
and Sales Engineering support, as well as creating capabilities
to deliver and support new products that the company is rolling
out into US Military and Agency communications markets.
- This position will be a key
contributor to the strategic management of the Company. The position
will be responsible for all aspects of fulfillment of the Company's
products, as well as designing and offering profitable support
services for the advanced communications products the Company
designs and sells.
- Manufacturing, Logistics, Sales
Support and Services will be brought together under this person's
leadership. Requirements include demonstrated capabilities to
create and manage manufacturing and services in mission critical
products. Networking and/or communications are also key backgrounds.
Channel support is a key capability. Budgeting, coordination
with the Executive team and with Partners, strategic thinking,
and a commitment to profitability combined with a hands-on approach
to management will be important to the successful individual
in this position.
- This is a key position in an
exciting company that is in a high growth mode. Teamwork is highly
respected and necessary. The heroic is accomplished often. Opportunities
for leadership and success abound. A high energy individual with
the desire to build successful enterprises will find this a rewarding
opportunity to be part of a top leadership team.
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- Functions:
- IPRE/POST SALES ENGINEERING:
- Direct management responsibility
for Pre-Sales Engineering and Professional Services team members
- Support Sales with Pre-Sales
Engineering Developing staff who are responsive and can explain
the technical aspects of proposed solutions
- Maintain responsibility for
the Pre-Sales Engineering and Professional Services budget
- Responsible for the continual
development of standard operating procedures
- Lead in the development of project
scope, pricing, and preparing proposal opportunities
- Lead product support including
installation process, customer service integration, training,
performance evaluation and budget
- Ensure competence and continuity
of qualified staff through optimum selection and utilization,
development/training, appraisal and motivation techniques in
accordance with the system EEO policy and appropriate policies
and procedures
- Develop go-to-market strategy
for Professional Services; prioritize and "productize"
services offerings into discrete packages that can be marketed
to multiple accounts with specific needs or within specific verticals
- Must have the ability to manage
in a fast-paced environment, clearly communicate department priorities,
as well as engage with customers to ensure long term relationships
and achieving highest levels of customer satisfaction across
all products and markets
- Partner with other departments
including, but not limited to Marketing, Product Development
and Finance to insure successful product and services roll-out,
integration and continued quality of service for customers
- IT:
- Manage, allocate and oversee
personnel across various functional areas including network operations/monitoring,
outage detection/recovery, Tier 1-2 support, and network operational
analysis.
- Monitor the daily operations,
performance and security of the overall network, responding to
problems and incidents as necessary in accordance with operating
policy and customer service level commitments.
- Maintenance of the Company website.
- PRODUCTION/PROCUREMENT MANAGEMENT:
- Oversee Production department,
including supply chain management, assembly and manufacturing
of company and VAR products
- Oversee facility capacity planning
and maintenance
- Develop vendor/supplier relationships
- Manage inventory levels and
composition to support the business at the lowest carrying costs
- Manage purchasing function for
optimal acquisition costs in compliance with company policy
- LOGISTICS:
- Oversee management of shipping/receiving,
warehouse, and inventory
- Coordinate integrated logistics
with partners, including sparing and parts replacements
- SECURITY:
- Develop corporate and IT security
practices, ensuring they are implemented
- Manage security requirements
for clearances, COMSEC, export controls, and government furnished
components
- Strategic Thinking/Leadership
- Must be a visionary who can act to innovate and contribute
tangibly and measurable to the growth of the business.
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Required Skills,
Knowledge and Experience:
- Master's degree in Business
Administration, Computer Technology, Computer Science or related
field, or commensurate experience
- Extensive prior experience (10+
years) of managing a professional services/Operations organization
and increasing revenue
- Demonstrated capabilities to
create and manage manufacturing and services in mission critical
products required.
- Experience managing an Engineering
team
- Strong technical background
in networking and/or communications are required.
- Strong technical background
in contact center operations, or e-commerce a plus
- Must understand technical issues,
but is also a "big picture" thinker who looks for ways
to improve and grow the product support operations
- Strong demonstrated project
scoping skills
- Experience in the federal market
a plus
- History of building an organization
or a business unit
- Strong decision making ability
and willingness to support changing department initiatives
- Strong grasp of P&L management,
pricing, and project costing
- Strong customer-facing experience;
demonstrated ability to work with sales to help close business
is a plus
- Ability to manage, maintain,
and continuously improve the internal processes
- Able to determine staff level,
interview/hire new employees and conduct performance reviews
- Ability to identify and solve
potential issues early on and escalate as appropriate
- Excellent written and verbal
communication skills
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