- US citizen or permanent resident
only.
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- Project Description:
-
- Systems Support Manager, is
a senior-level professional, a seasoned individual producer and/or
working task leader who applies a comprehensive and in-depth
working knowledge of financial/business concepts, policies, practices,
processes and procedures to the most complex range of assignments.
Incumbents work independently, with general guidance of management.
Errors at this level can cause significant delay, expense and/or
disruption to the organization. Position involves frequent, regular
interaction with all levels of the operations/project management
and staff. Prepares and maintains management control (financial/business
planning and scheduling) systems for moderately-complex contracts,
programs, projects, and/or tasks to determine and maintain the
most cost effective method of accomplishing work, identify and
mitigate risks, etc., and/or exercises working supervision over
subordinate staff performing same.
Responsibilities:
- Performs following in support
of a large, sensitive or complex contract, program, or project
and/or exercises working supervision over subordinate staff performing
any or all of the following:
- Assists in the preparation of
an operations plan that is in compliance with the cost proposal
and contract specifications.
- Develops management control
requirements for designated contracts, programs, projects and/or
tasks. Analyzes and reviews all cost (time, materials, equipment,
et al.) information and data to ensure all phases of the statement-of-work
are included.
- Assists in the implementation
of management control systems including basic design of associated
software. Sets-up and maintains project codes for contract billing.
May prepare or oversee preparation of client invoicing for all
reimbursable items.
- Review purchase requisitions,
time-reporting and labor charges, etc. against the budget, resolves
discrepancies and initiates corrections as required. May prepare
procurement documentation as required. Verifies the general ledger
to task burdening reports, makes adjustments to the general ledger,
etc., coordinating with headquarters staff as required. May maintain
various databases for designated contracts, programs and projects.
- Provides assistance to technical/operations
staff, coordinating efforts with contracts/subcontracts, corporate
accounting and human resource staffs to assess impact of contract
change notices, engineering change proposals, etc.
- Monitors the status of program
schedules and tracks all funds associated with the contract,
program or project, e.g., direct labor, subcontractors and temporary
labor, etc. Assesses the financial impact of project status to
budget. Prepares completion cost estimates and projections on
funding requirements, indicated final costs, and other planned
and ad hoc reports.
- Prepares miscellaneous associated
reports, charts and graphs on program, project or contract status
and makes presentations to management keep them apprised.
- May assist functional management
in the performance of special assignments and projects in support
of strategic planning efforts.
- May be designated as an Equal
Opportunity contact to assist in achieving a successful Affirmative
Action Program.
Specific Requirements:
- Ensure applications and infrastructure
(hardware, software, environment, configuration, network, etc.)
are ready for identified phase (r&d, dev, test, prod, dr).
Estimate and measure system downtime duration per release. Develop
release plan and identify critical path. Plan for contingency
and recovery. Utilize checklists and go/no-go meetings.
- Ensure appropriate development
and test environments. Apply architectural, security, and policy
standards to avoid future collisions in the operating environments.
- Participate in project release
planning activities. Gather release requirements. Execute tasks
to meet shedule.
- Working with the project managers,
leads, and DBA/CMA/ISG resources, develop alternatives for reaching
release targets when issues arise and original plan is no longer
viable; provide options to stakeholders as input to solutions.
- Track planned releases to ensure
that resources (hardware and personnel) do not experience conflict
or contention.
- Participate and/or drive release
standards, best practices, processes to ensure a more efficient
approach and a quality output.
- Direct reporting relationship
to specific staff members. Workload management, hiring, training,
resource utilization, performance management, etc.
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Required Skills,
Knowledge and Experience:
- Bachelors degree or equivalent
experience.
5+ years progressively responsible related experience in administration,
management control and/or accounting of technical/professional
services.
1+ year experience in successful task leadership or supervisory
role, demonstrating strong organizational and task leadership
skills.
Experience in design, development, integration, deployment, maintenance
of web and client-server environments
Experience and/or exposure in Sun Solaris, Java, PL/SQL, Websphere,
Actuate, Data Junction, LDAP, Tivoli Workload Scheduler, Business
Objects
Experience in iterative development methodology in a very fluid
environment.
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