- Domestic and international
travel required.
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- Position Description:
-
- This key position will have
responsibility for all global infrastructure including: data
centers, help desk and desktop support ,disaster recovery, application
support, database administration, telecommunications, hardware/software
procurement and direct supervision of IT staff.
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- Responsibilities:
- Responsibilities include supervising
and providing effective leadership for entire IT staff;
- Accountability for the installation,
configuration, maintenance for all IT-related systems;
- Preparing and presenting recommendations
and cost benefit analysis on IT projects;
- Maintaining and enhancing guidelines
for software and hardware procurement and implementation;
- Establishing maintenance and
service level agreement contracts for all critical or high availability
equipment and services;
Managing business continuity and disaster recovery policies;
- Maintaining documentation of
IT infrastructure;
- Will lead the operational, maintenance
and administrative staffs in meeting annual and quarterly goals.
- Will establish key SLAs and
measure and improve service performance metrics.
- Will evaluate and recommend
infrastructure solutions to best meet the business needs of the
company.
- Will develop processes that
are innovative without being stifling.
- Will assure that the highest
and most appropriate security measures are in place.
- Develop and maintain relationships
with client organizations to ensure their infrastructure expectations
are being met and priorities are set at the appropriate level.
- Develop and manage own budget
and complete major projects within approved budget.
- Collaborate with Applications
and Web teams to provide High Availability, scalable business
solutions.
- Delivers technical direction
and solutions consistent with the overall IT strategy and direction.
- This position will have three
Sr managers as direct reports.
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Required Skills, Knowledge
and Experience:
- Bachelors Degree with relevant
work experience
- Fifteen plus years experience
in information technology, with at least seven to ten years of
management experience leading and managing an infrastructure
group in a technology company.
- The successful candidate will
have a strong background in infrastructure technologies in a
global corporation which has scaled.
- Successful career progression
in complex organizations (multiple data centers, networks, applications),
and multiple engineering groups.
- The Director of Global Infrastructure
will have led an international IT organization managing mission
critical IT projects on a worldwide basis.
- The ideal candidate will have
worked for global company with a manufacturing background and
will have a track record of handling rapid growth.
- Will have had experience working
with sales and service groups and will have a strong understanding
of their infrastructure needs and how they operate.
- Background must include complex
contract negotiations, vendor management, and capacity planning
in a fast growth environment.
- Will have a strong background
with compliance (Sox 404) and in the network security area.
- Broad current knowledge of business
technology applications, and current trends in IT.
- Strong interpersonal and communication
skills; capable of writing purchase justifications, training
users in complex topics, making presentations to an internal
audience, and interacting positively with upper management.
- Independent problem-solving,
self-direction.
- Ability to perform most aspects
of system and network administration; for example, configuration
of mail systems, system installation and configuration, fundamentals
of security, installing third-party software.
- A solid understanding of Windows
and UNIX-based operating systems.
- Experience in Microsoft SharePoint,
Exchange 2007, and Salesforce.com a plus.
- Must be able to communicate
well both verbally and in writing with all levels of personnel
and management in an environment with multiple work demands and
short time frames.
- Must have the ability to establish
and maintain effective working relationships.
- Must be able to work in a team
environment and produce results in conjunction with fellow team
members.
- Ability to create a detailed
training program for IT certification is required
- MCP or MCSP is requested
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