- Position Description:
Manage rollout of complex technology
solutions in the end user computing area in support of the Client
business objectives.
The team coordinates procurement,
rollout, on-going administration and lifecycle management of
handhelds, RF Guns and a variety of other end user computing
devices. Serves as the teams primary point of contact between
IT, business operations and vendors.
The selected individual is accountable
for the scope, schedule, budget, quality, communication, risk
management, vendor management and issue management of projects
assigned to the team.
May require some domestic travel,
less than 10% of the time.
Responsibilities:
- Coordinate and ensure integration
of all elements of technology rollout such as hardware, software,
network and applications
- Collaborate with Infrastructure,
application development and business to determine service requirements
and service levels
- Manage the acquisition process
with vendors and procurement team to obtain goods and services
required for the team such as procurement planning, RFP preparation,
source selection, and contract negotiation and administration
- Collaborate with Enterprise
Architecture and infrastructure design teams to determine cost
efficient and optimized technology solutions
- Provide timely and appropriate
generation and dissemination of project information to management
and other stakeholders to ensure expectations are consistent
with the realities of the project(s)
- Ensure project Scope Management,
quality management, quality assurance and control
- Ensure timely completion of
projects. Schedule management consists of task or activity definition,
activity sequencing, resource planning, activity duration estimating,
and project schedule development and control. This will also
require negotiation with the business and the vendor for appropriate
installation time windows
- Ensure projects are completed
within the approved budget. Cost management consists of resource
estimating, cost estimating, and cost monitoring and control.
- Ensure that the projects are
in alignment with the overall program guidelines. Provide metrics
and communications required by management
- Manages project risk by identifying,
assessing, and mitigating project risks associated with factors
such as new technology, very tight schedule constraints, lack
of availability of skilled resources, and readiness of the user
organization to accept the change.
- Capture and report on cost,
schedule and service level metrics for the team
- Identify organizational changes
that must occur and develop appropriate communication and training
programs for impacted departments and staff to support the new
technologies
- Provide effective leadership
and management of the project team, including project organizational
planning, staff acquisition, and team development
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Required Skills, Knowledge
and Experience:
- Bachelors degree in business,
MIS, or technical area required, or the equivalent combination
of education and experience.
- Must have PMP certification.
Leadership training is desired.
- Minimum of 3 years recent
experience as a project coordinator, project leader, or project
manager in a technology rollout environment. Must possess strong
project management, time management, negotiation, budget management,
risk management, portfolio management, and prioritization skills.
- Experience with project management
and rollout of end user computing devices (handhelds, POS, RF
Guns and other Wireless Devices etc) to multiple locations (at
least 100+ locations, or internationally) is required.
- Experience with vendor negotiations
for technologies and services is required
- Experience in collaboratively
defining, gathering and disseminating project based metrics
- Experience in developing, communicating
and selling project approaches and practices
- Solid communication skills in
customer settings and with internal management. Communication
skills include active listening, facilitation and presentation
skills.
- Ability to communicate business
needs to technical people and to communicate and simplify complex
technical information for non-technical people
- Broad range of network and desktop
knowledge, including experience with MS Office Suite
- Knowledge of IT software development
life cycle methodologies and processes is desired
- Demonstrated analytical capabilities
and experience managing expectations.
- Ability to establish solid business
relationships and work effectively with senior business and client
contacts.
- Proven track record in successfully
managing projects that impact resources and stake holders across
multiple departments in the enterprise
- Ability to readily grasp complex
application and infrastructure environments
- Ability to manage vendors and
professional services staff
- Ability to bring resolution
to highly complex and stressful situations with multiple constituents
- Ability to work and participate
effectively in a dynamic self directed team environment including
demonstrated skills in collaborating within and across organizational
boundaries
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